The FCA request data from banks on account closures
According to an FCA news article published on 11 August 2023, bank and other financial institutions have until 25 August 2023 to provide information on:
the number of customers that have been terminated
the number of customers suspended
the number of customers denied services
the reasons for all of the above
the number of complaints banks have received on this issue
This will include asking if accounts have been closed because of expressions of political or other opinions.
We’re asking about both personal and business customers, including pawn brokers, charities and political parties. We will analyse the results and provide an initial assessment by mid-September.
We’re undertaking this work to better understand the scale of account closures and the reasons behind them. We will share our analysis with the Chancellor.
We are also actively engaging the largest payments firms on this topic.